Washing Machine
E62
The E62 error code on an Electrolux washing machine indicates a problem with the heating circuit — specifically that the water is overheating during a wash cycle. This is a moderate fault that will stop your machine from completing a cycle and should be addressed promptly to avoid damage to your laundry or appliance.
What does this error mean?
The E62 code means your washing machine’s control board has detected that the water temperature has exceeded the expected level for the selected programme — in most cases, the NTC (temperature sensor) has reported temperatures significantly higher than intended. Electrolux machines use this fault code to protect the drum, seals, and your clothes from heat damage. It does not necessarily mean the heater has failed — it often means the temperature regulation system has lost control.
Est. repair cost
£10–£25 DIY NTC sensor replacement; £80–£160 professional repair (element or PCB fault)
🔍 Likely causes
🛠️ Step-by-step fix
Step 1 — Reset the machine: Turn the washing machine off at the plug, wait 10 minutes, then power it back on and restart the cycle. A temporary electronic glitch can occasionally trigger E62.
Step 2 — Check for an overloaded drum: An overfilled drum can cause poor water circulation and localised overheating. Remove some items and try again on a cool wash (30°C) to test.
Step 3 — Inspect the drain filter: A blocked pump filter restricts water flow and can cause the heater to overheat the standing water. Locate the filter (usually behind a small panel at the front base), drain any residual water into a towel, unscrew the cap, and clear any fluff or debris.
Step 4 — Test with a different programme: Run a cold wash (no heat) to see if the machine completes the cycle without the E62 code. If it does, the fault is heat-related and likely the NTC sensor or heating element.
Step 5 — Check the NTC sensor (moderate DIY): If you’re comfortable working on appliances, the NTC sensor on most Electrolux models is accessible behind the rear panel. Disconnect the machine from the mains, remove the back panel, locate the sensor on the drum, and test resistance with a multimeter (typically 10–20kΩ at room temperature). A reading far outside this range confirms a faulty sensor. Replacement NTC sensors cost £10–£25 online.
Step 6 — Stop and call a professional if the above steps don’t resolve the fault: Do NOT attempt to test or replace the heating element or PCB yourself — these involve working with high-voltage components and should only be handled by a qualified appliance engineer.
📞 When to call a professional
Call an engineer if the E62 code persists after a reset and filter clean, or if your multimeter test points to a healthy NTC sensor (suggesting a PCB or element fault). Tell the engineer: ‘My Electrolux washing machine is showing error code E62 — I believe it relates to overheating in the heating circuit.’ A qualified appliance technician will be able to safely test the heating element resistance and inspect the PCB triac without risk.
⚖️ Repair or replace?
A professional repair for E62 typically costs £80–£160 depending on the faulty part — an NTC sensor is cheap, but a PCB replacement can push costs toward the higher end. If your machine is under 5 years old, repair is almost always worth it. For machines 8 years or older where the repair cost exceeds 50% of a new equivalent model (budget Electrolux washers start around £350–£400), replacing is the more sensible long-term choice.